Director General Message
Message from the Director General
At the National Health Insurance Management Authority (NHIMA), our motto is “Leaving No One Behind”, It is therefore my pleasure to welcome you to the official website of NHIMA. This platform has been designed to serve as a source of information for stakeholders and the public. We have provided information about who we are, what we do, and how we are working to transform healthcare financing to enable quality healthcare delivery in Zambian.
At NHIMA, our mandate is clear; to drive the agenda for Universal Health Coverage (UHC) through financing and be the enabler for accessing affordable, quality healthcare services that are inclusive and sustainable. Through the National Health Insurance Scheme (NHIS) we ensure that all citizens and residents, regardless of their background or location, have access to affordable and quality healthcare services.
This website provides a window into our policies, programs and operations including the Benefit Package which is our menu for the health services we cover at the public, faith-based and private healthcare providers. It is also a tool for engagement with the scheme members, employers, healthcare providers, stakeholders and public to interact with us more efficiently. From digital member registration to updates on our latest programs, this platform provides vital information reflects our commitment for interaction.
NHIMA’s role in the Government of the Republic of Zambia’s vision for UHC for all, is crucial and remains steadfast in placing people at the heart of healthcare. Together, with our partners and stakeholders, we will ensure that no one is left behind in accessing the healthcare services they need.
I invite you to explore this website, take advantage of the resources available, and join us on this important journey towards a healthier and more resilient Zambia.
Dr. Michael K. Njapau (PhD)
Director General
National Health Insurance Management Authority (NHIMA)
Milestones Archive
Our Significant Achievements

Principal & Beneficiary Members Registered
Over 5,000,000 members registered. With a breakdown of over 3.5 million principal members and over 1.5 million beneficiary members

Accredited Healthcare Providers
Over 450 accredited Healthcare Providers. Turn Around Time for pre-authorisation is within 48hrs.

Claims
98% of claims from healthcare providers are submitted electronically Over 7,000,000 number of claims paid.

Mobile Money Payments
Integrated all MNOs for payments and membership status checks.

Complaints
Resolution rate for complaints 96% and queries 98%.
