If you have a complaint about a health service provided to you, a family member, or someone in your care, you can lodge a complaint with us in a number of ways. When making a health service complaint, it’s important you include as much information as you can.
If at any stage you’d like to speak to one of our staff about making a complaint, call ( +260 211-356499), Monday to Friday 9am to 5pm.
Before making a complaint, we always recommend you try talking with your health service provider—this is often the quickest and easiest way to address your concerns or fix a problem. If you’re not satisfied with their response, or feel uncomfortable talking with your provider directly then contact us.